UK Call Centres Carry On Calling
“The UK Contact Centre Operational Review (5th edition)”, a recent major study of over 200 contact centres, carried out by ContactBabel, has found that legislation curtailing outbound telemarketing has as yet made little impression on the overall volume of outbound calls being made.
Findings within the ‘Outbound and Call Blending’ chapter of the report, sponsored by Infinity CCS, show that proactive customer service - such as informing of delays and arranging deliveries - accounts for one-third of all outbound activity. Sales calls to existing customers make up 20% of outbound calls, with cold calling still accounting for 14% of activity.
The One and Only ‘Calcot’ Unveils Legendary Line-Up as Tribute Fever Grips the Nation
As tribute fever grips the nation with the launch of the new BBC One prime-time show, ‘The One And Only’ hosted by Graham Norton, the legendary Best Western Calcot Hotel, known locally as ‘The Calcot’, has announced its 2008 star studded line-up of the pick of UK tribute acts.
Featuring award winning tributes to Take That, Elvis, Frank Sinatra, Robbie Williams and Rod Stewart, The Calcot is bringing singing superstars to Reading. In its own inimitable style, the Calcot provides not only the cream of tribute acts, based on years of experience, but also a delicious three course meal with coffee, selected at the table, included within the ticket price.
‘The Calcot’ Upgrades Business Facilities
One of Reading’s best loved and longest established privately owned hotels, The Best Western Calcot Hotel, has recently completed a series of improvements to enhance the experience for business clients.
Included in a comprehensive list of refurbishments is the introduction of Wi-Fi Internet facilities, new air conditioning and a new hotel lounge.
“We are well known for our amazing weekend entertainment programme” said hotel proprietor Ian Dunn. “Less known is that the hotel is also an increasingly popular venue for business travellers throughout the week and it is important that we continuously make improvements to keep pace with their expectations. Our recent investment programme is one of the biggest we’ve made.”