Several months ago, Rachael was out shopping, trying on a gorgeous new dress.

“Stand up straight”, said her mother, who was trying to push Rachael’s shoulder, which was slightly protruding, into line.  “Mum that hurts! I am standing up straight” replied Rachael.  Buying the dress and returning home, nothing much more was said about the changing-room.

A promising young opera singer, Rachael led a busy and active life. Since the age of eight, she had suffered from severe migraines. Brought on by too much stress, chocolate or too little sleep, Rachael managed them with painkillers and tried to avoid the ‘triggers.’  With the help of a cranial osteopath who gave regular massages, over the last few years the migraines were gradually becoming less frequent.

However, last summer, around the time of the changing-room incident, the migraines seemed to be getting worse and no one knew why.  When visiting the cranial osteopath, Rachael’s mother mentioned Rachael had looked awkward in her dress and that she was getting worried about her posture. Rachael was asked to bend over and touch her toes – the classic test for scoliosis. The cranial osteopath asked Rachael how much exercise she did then asked to have a word with her mother, whilst Rachael and her sister sat in the room next door.

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Birmingham, 27 September 2007 – Infinity CCS is celebrating two-fold after both of its nominated clients, contact centre group Teleperformance Italia and comparison site SimplySwitch, came up trumps at the CCF European Call Centre Awards. The two companies, who both use technology based around software from Infinity Contact Centre Software (CCS), both received commendations at a prize-giving ceremony at the Hilton Birmingham Metropole.

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