Reality Telecom has added some features to its already feature-rich IP telephony service for SMEs (Small to Medium-Sized Enterprises), Call Navigator IP™, including simplifying ‘hunt groups’, which allow calls to pass from phone to phone until answered or to all ring simultaneously; and call barring for certain ranges of numbers (such as international or premium rate) or even a specific number. Other enhancements include allowing pin number access to conference calls for security, and the listing of recent faxes received as email attachments.

“The changes are incremental,” said Simon Slater-Thomas, CEO Reality Telecom, “and part of a continuous improvement package in response to user feedback.”

Analyst firm Gartner expects managed IP telephony services to become the most successful IP voice services over the next three years. According to Gartner, key factors for businesses include a preference for ongoing operational expenditure over upfront capital expenditure, and having the technology managed remotely by service providers is an option for customers who either lack staff expertise in IP voice or otherwise prefer not to use their staff to look after the new technology.

All of the enhancements will be included in all future sales, and have already been rolled out free of charge to existing customers, which include Reuters, Abercrombie & Fitch, Kent International Airport, Webstars, Scothosts and Business Mailings.

Call Navigator IP™ offers different levels of function and price according to individual customer needs. Connection charges range from £100 to £1000, with a monthly fee depending on the features required. It sells through channel partners across the UK.

Notes to Editors
Photography of Simon Slater Thomas is available to download: http://www.zedpr.co.uk/reality-telecom/images-and-photography/photography-simon-slater-thomas/

Zed PR (see below) would also be delighted to supply by email on request.

About Reality Telecom
Hampshire based Reality Telecom (www.realitytelecom.co.uk) is licensed by OFCOM to operate telecommunications services throughout the EU. It was founded in August 2001 to provide small and medium sized businesses with flexible, advanced telecoms services at an affordable cost.

The company’s flagship product, Call Navigator™, has evolved over a number of years, and the latest service, Call Navigator IP™, is a fully managed telecoms service that offers simple to use, sophisticated call handling features. (www.callnavigatorip.co.uk)

Contacts
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