AlwaysON (www.alwaysongroup.com) offers business class voice and data services, including one the best established hosted IP telephony services in the UK. A highly flexible, feature rich managed ‘virtual PBX’ sensitively routes outbound and inbound telephone calls over secure, carrier class private networks….

AlwaysON is underpinned by a next generation converged VPN application services platform, which it has been developing since 2000, when the company invested over £4 million in its initial development and has since continued to invest in, innovate and grow its services and functions.
This secure, high quality network, the growing adoption of IP telephony on a wide scale, and increasing customer demand led the company to launch hosted IP telephony services. From a low key start up, today AlwaysON offers hosted IP telephony services to 3500 users across businesses of all types from a variety of industries including banking, retail, construction, government and service industries – including businesses like the Genesis Housing Association and Lovell Construction. Much of this business has come from recommendations.
The AlwaysON service is delivered over a secure VPN rather than over the Internet. Voice quality can thus be guaranteed and the service is not subject to the Internet’s vagaries, whilst still delivering all of the benefits of IP telephony. These include cheaper phone calls (including, for AlwaysON customers, free ‘on net’ calls), lower total cost of ownership. Customers can also expect improved productivity stemming from simple deployment, easier, better routing of calls which both improves customer service and reduces administration costs.
AlwaysON hosted IP telephony offers customers reasonable start up costs, billing flexibility and sophisticated telephony features such as voicemail and interactive voice response (IVR), which are both provided at no extra cost within the system. The system can also be set up to include unified messaging, which allows all voicemail and email messages to be managed via one inbox such as Outlook. Users are managed through a simple ‘drag’n’drop’ browser based interface. The underlying technology hassle is simply taken away and managed centrally by AlwaysON, obviating the need for costly, time consuming installations.
The AlwaysON hosted service is highly flexible – organisations can easily expand and contract the number of people connected, cheaply and easily. It is delivered over a secure VPN rather than over the Internet, ensuring guaranteed voice quality. The centralised telephone system proves particularly advantageous in situations where offices and staff are dispersed, where sites are set up on a temporary basis, where people regularly work from home, where companies demand high service levels for customers calling in and where voice quality is imperative.
AlwaysON is based in Reading, Berkshire, and offers its services entirely through a rapidly growing nationwide network of fully accredited and trained partners. These partners are fully backed up by AlwaysON’s skills and expertise, available to support them around the clock, 24/7.
The company has held a PTO (Public Telephone Operator) license since 2001. It has interconnect agreements with most major operators including BT, NTL, COLT, MCI and Cable and Wireless. These factors ensure that the AlwaysON service is carrier grade and highly reliable (five nines).
AlwaysON is part of the AlwaysON Group, which includes Emperian, a wholesale provider of advanced telecommunications services to UK business. Its suite of services is complemented by a white label service that enables AlwaysON to develop branded solutions for its wholesale customers.